LähiTapiola Palvelut Oy will increase the number of employees in its Kokkola unit. In early May, a whole new customer services team will start work in Kokkola, for which the company is recruiting personnel right now; team leader and 17 members will be hired for the team. This personnel increase will raise the total number of employees at Kokkola to 58.
– LähiTapiola Palvelut produces compensation and customer services for regional LähiTapiola companies. The new team will focus on contacting existing customers. In practice, that will be sales work and general customer relations work, says Jenni Mäkitalo, Customer Services Manager of LähiTapiola Palvelut.
– The new support team will be established at Kokkola, because we want to enhance our services in Swedish. Kokkola has the additional advantage of traditionally high employee retention rates, says Mäkitalo.